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Privacy Policy for Essex Home Electricians
Last Updated: February 26, 2025
At Essex Home Electricians, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, use our services, or visit our website.
1. Information We Collect
We may collect and process the following types of personal information:
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Contact Information: Name, address, email, and phone number.
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Service Information: Details about the services you request, including property details and project specifications.
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Payment Information: Billing address, payment details, and transaction history.
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Technical Information: IP address, browser type, and usage data when you visit our website.
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Feedback and Reviews: Information you provide through surveys, reviews, or direct communication.
2. How We Use Your Information
We use your personal information for the following purposes:
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Service Delivery: To provide electrical services, including scheduling, invoicing, and follow-ups.
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Customer Support: To respond to inquiries, complaints, and support requests.
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Marketing and Promotions: To send updates, offers, and newsletters (with your consent).
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Compliance: To comply with legal and regulatory obligations, including NAPIT certification requirements.
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Improvement: To enhance our services, website, and customer experience.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
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Service Providers: With trusted third parties who assist us in delivering our services (e.g., payment processors, scheduling platforms like Tradify).
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Legal Requirements: When required by law or to protect our legal rights.
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Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage and encryption of sensitive data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal data:
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Access: Request a copy of the personal information we hold about you.
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Correction: Request corrections to inaccurate or incomplete data.
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Erasure: Request the deletion of your personal data, subject to legal or contractual obligations.
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Objection: Object to the processing of your data for marketing purposes.
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Data Portability: Request your data in a portable format.
To exercise your rights, please contact us using the details below.
6. Cookies and Tracking
Our website may use cookies to enhance your experience and collect information about website usage. You can manage your cookie preferences through your browser settings.
7. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Essex Home Electricians
Basildon, Essex, United Kingdom
Email: essexhomeelectricians@gmail.com
Phone: 07496559464
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
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